Frequently Asked Questions
Common Roofing Questions & Answers
We understand that roofing projects can be complex and overwhelming. That’s why we’ve compiled a list of frequently asked questions to help you better understand our services and make informed decisions about your roofing needs. Whether you’re wondering about our license and insurance information, roof replacement cost, or how we handle insurance claims, find your answers below. Our team of experienced professionals is dedicated to providing quality workmanship and exceptional customer service.
Decades Of Experience, Hundreds Of Reviews
With decades of experience under our belt, our deep-rooted expertise ensures that every project is handled precisely and carefully.
Midwest Coverage
Proudly serving the heart of the Midwest, our coverage spans numerous states, bringing our long-standing trust to your doorstep.
Community Driven
We’re more than just a service provider—we’re a part of the community. We’re deeply invested in the areas we serve.
Built With Trust, Proven By Time
Frequently Asked Questions
Is White Castle insured?
Yes! We have a large General Liability Policy and carry Workers’ Compensation Insurance. Workers’ Compensation Insurance is important to you because it protects the homeowner in case anything happens to a White Castle employee while working on your property. Although the law requires it, it is expensive, and many roofing contractors choose not to carry it.
Do you have references or customer testimonials?
Absolutely! Your sales representative can provide addresses, names, and phone numbers if you wish to see our work or contact our customers. You can also click here to read some of our customer references.
Are you a member of the Better Business Bureau?
How will you haul away the old shingles?
We work with Capitol City Roll-offs to provide the dumpsters for our projects. They will generally drop off the roll-off between 6:30am to 7:30am and take it away the following day after we finish the job. We do our best to ensure the roll-off is not in your driveway over the weekend.
What is the difference between traditional “three-tab” shingles and the newer “architectural” shingles?
Three-tab shingles have cutouts on every foot, creating three separate tabs in the shingle. They present a very flat, uniform appearance. With architectural shingles, an extra layer is “laminated” to the shingle, enhancing the appearance by adding depth and improving the wind resistance of the shingle.
Architectural shingles and three-tab shingles are both fiberglass-based asphalt shingles. The main difference between the two is how they do in the wind. All architectural shingles we install will have at least a 110 mph wind warranty, whereas the three-tab shingles generally come with a 70 mph wind warranty. If you live in town, either style of shingle could work because you don’t get the straight-line winds like houses get out in the country. We will only install architectural shingles on dwellings out in the country.
Are my shingles defective?
CertainTeed Corporation made many defective shingles and recently settled a class action lawsuit. We can identify the shingles and file a claim for you with CertainTeed. We have already helped hundreds of people with this process, so if you think you might have these defective shingles, don’t hesitate to get a free estimate. You can visit this website if you want more information about the CertainTeed claim process.
Are you hiring?
Do you offer warranties?
Good work deserves a good warranty. We offer our own 5-year workmanship warranty, which is separate from the manufacturers’ warranty on materials. We are very confident in our ability to get the job done right the first time, but if you have any problems down the road, we will be there to make it right.
Shingle manufacturers also warranty their products, offering both standard and upgraded warranties. White Castle Roofing has qualified as a Master Elite Contractor with GAF and as a Master Shingle Applicator with CertainTeed, which allows us to offer extended warranties from both companies.
How long will it take to finish my roof?
We rarely take more than two days to finish a standard residential roof job, but we usually have it done on the first day.
Do I need better ventilation in my attic?
What if the wood on the deck of the roof is rotten or there is some other problem?
We always check the roof deck for problems. We re-nail any loose decking and replace any rotten wood. If the condition is questionable, we consult the homeowner before making any repairs.
Do I need to be at home while you are working on my roof?
No, you do not need to be home. We are self-contained on the job and do not require access to your home. Frequently, your job will be complete before you get home from work. If you choose to be home, we certainly have no objection. However, It is good for us to have a job or cell number if we discover items that require your attention.
Do you handle insurance claims?
Commercial Roofing & Commercial Roofing Maintenance
We Will Travel To Cover Your Regional Maintenance Requirements & Commercial Properties
Office Locations
- Lincoln, NE
- Omaha, NE
- Grand Island, NE
- Kearney, NE
- Loveland, CO
- Grand Junction, CO
- Sioux City, SD
- Des Moines, IA
Servicable Areas
- Nebraska
- Colorado
- Iowa
- Kansas
- South East South Dakota
- South East Wyoming
- Southern Minnesota
- Northern Missouri
- Eastern Utah
